In order to improve the efficiency and productivity of business activities, CMC Global has applied RPA to the internal system, solving a heavy workload for employees. The software has been researched and developed on RPA Automation Anywhere by DU11.
With the particular work that requires constant market research as well as the latest updates on social media, the sales department faces a huge and repetitive workload every day. RPA software helps users solve all the manual tasks and save time to improve the work efficiency.
After four weeks of implementation from Lunar New Year 2020, the research had been completed and finally the first RPA product of DU11 was introduced. With user-friendly interface, the software was handed over to the sales department on February 28 and will be deployed for the upcoming work. The software is considered to be more effective than the similar one that sales department has been using.
About the reason for the project implementation, Mr. Nguyen Viet Bach – Manager of G3 said, “The purpose of implementing this RPA software is to minimize the repetitive manual tasks of sales department. At the same time, we aim to build and enhance the RPA capacity of CMC Global, thus providing the best products and services to our customers. Recently, DU11 also owned 10 RPA certificates, proving our competence to deploy this technology. In the near future, besides implementing traditional service projects, CMC Global is ambitious about conducting large RPA related projects like AI or Big Data.”
Mr. Bui Hoang Anh – a member of the development team said, “During the implementation of this project, our team was very excited, because it is one of the pilot projects to practice and improve our professional skills. From each stages of the project, we gained lots of valuable experience, thus constantly updating knowledge. Although there are still some issues in the implementation but generally, the whole team and our customer – sales department are very interested in this software.The project was successfully completed as the expectation.”
RPA automates common business processes by robots in order to operate existing software in the way that humans do. Integrating RPA into the internal system will not only reduce the effort required for repetitive tasks and save time for the sales department and others, but also control the automatic tasks, thereby supporting the productivity management.
In December 2019, CMC Global owned 10 RPA Automation Anywhere certificates, proving our capacity to deploy automation projects. Achieving RPA Automation Anywhere certification shows our serious effort in building competence in automation and implementing new technology solutions. This RPA product promises to open many opportunities for CMC Global to successfully implement upcoming large projects.